privacy policy

Privacy Policy

Effective Date: April 1, 2026
Last Updated: April 1, 2026

Charlie & Friends (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit charlieandfriends.co (the “Site”) or engage with our services and community programs.

Please read this policy carefully. By using our Site, you agree to the practices described herein. If you do not agree, please discontinue use of the Site.

1. Who We Are

Charlie & Friends is a California-based organization dedicated to providing compassionate companion and community care services. We are part of the Modern HR family of companies, committed to supporting individuals, families, and organizations with care-centered programs and resources.

Data Controller Contact:
Charlie & Friends
Email: privacy@charlieandfriends.co
Website: www.charlieandfriends.co

2. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

  • Contact and inquiry information: name, email address, phone number, and message content when you reach out to us through the Site or other channels
  • Program or service inquiries: details about the type of care, support, or community programs you are inquiring about on behalf of yourself or others
  • Communications: emails, messages, or other correspondence you send us directly

Information Collected Automatically

  • Usage data: pages visited, time spent on pages, links clicked, referring URLs, and browser behavior
  • Device and technical data: IP address, browser type and version, operating system, device identifiers
  • Social content interactions: when you interact with embedded social media content (e.g., Facebook), those platforms may collect data per their own privacy policies
  • Cookies and tracking technologies: session cookies, preference cookies, and analytics cookies (see Section 8 for full details)

Information from Third Parties

  • Data from social media platforms or referral partners when you engage with our content or programs through those channels
  • Information shared by affiliated organizations within the Modern HR family of companies for care coordination or referral purposes

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to inquiries and provide information about our programs and services
  • To connect individuals and families with appropriate care and community resources
  • To communicate updates, news, and information about our programs
  • To manage and improve our community programs and the Site experience
  • To analyze Site usage and understand how our content serves our community
  • To comply with legal obligations and protect against fraudulent or unlawful activity
  • To send newsletters or communications about our programs and community events (you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Care and program partners: Organizations and individuals involved in delivering care services or community programs, with appropriate consent and confidentiality safeguards
  • Service providers: Third-party vendors who assist with website hosting, email delivery, analytics, and social media tools (AddThis, Google Tag Manager, Facebook) — bound by confidentiality obligations
  • Affiliated companies: Other entities within the Modern HR family of companies for care coordination and referral purposes
  • Legal and regulatory authorities: When required by law, court order, or to protect the rights, safety, and wellbeing of our community members and the public
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected individuals

Note on third-party social content: Our Site embeds content from Facebook and uses social sharing tools (AddThis). When you interact with this content, data may be transmitted to those platforms according to their own privacy policies. We encourage you to review Facebook’s Privacy Policy and AddThis’s Privacy Policy for details on their data practices.

5. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.

Right to Delete

You have the right to request deletion of personal information we have collected about you, subject to certain exceptions (such as information needed to complete a service request, comply with a legal obligation, or detect security incidents).

Right to Correct

You have the right to request correction of inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. However, you may exercise your opt-out right at any time using the link in our website footer: “Do Not Sell or Share My Personal Information.”

Right to Limit Use of Sensitive Personal Information

You have the right to limit our use of sensitive personal information to purposes strictly necessary to provide our services.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will not be denied services, charged different prices, or provided a different level of service solely because you exercised a right under CCPA/CPRA.

How to Submit a California Privacy Request

To submit a request to know, delete, or correct, contact us at:
Email: privacy@charlieandfriends.co
Subject Line: California Privacy Request

We will verify your identity before processing your request. We will respond within 45 days, with an extension of up to 45 additional days if necessary. We will not charge a fee for your first request in any 12-month period.

You may also designate an authorized agent to submit requests on your behalf. We may require written permission and identity verification in such cases.

6. Rights for EEA, UK, and Other International Visitors (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with equivalent data protection laws, you have additional rights under the General Data Protection Regulation (GDPR) or equivalent legislation:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure (“Right to Be Forgotten”): Request deletion of your data in certain circumstances
  • Right to Restriction of Processing: Request that we limit how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
  • Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting prior processing

To exercise these rights, contact us at privacy@charlieandfriends.co. You also have the right to lodge a complaint with your local data protection supervisory authority.

Our legal bases for processing personal data include: performance of a contract or service request, legitimate interests (site analytics, program improvement, social content), compliance with legal obligations, and consent (marketing communications, social media interactions).

Third-party data transfers: Our Site uses Google Tag Manager (US), Facebook CDN (US), and AddThis (US). These involve transfers of data outside the EEA. We rely on Standard Contractual Clauses and the data protection frameworks of these providers. Please review their respective privacy policies for details.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, maintain our program and service records, and comply with applicable law. General inquiry and communication records are typically retained for up to 3 years. You may request earlier deletion by submitting a request as described in Section 5, subject to applicable exceptions.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to operate properly, remember your preferences, enable social content, and understand how visitors interact with our content. We use the following categories of cookies:

  • Strictly Necessary: Essential for the Site to function. Cannot be disabled.
  • Functional: Remember your preferences and settings.
  • Analytics/Performance: Help us understand how the Site is used (Google Analytics via GTM). Only activated with your consent.
  • Social Media: Enable embedded Facebook content and AddThis social sharing buttons. These may set cookies from Facebook and AddThis. Only activated with your consent where required.
  • Marketing: Used to deliver relevant advertising (if applicable). Only activated with your consent.

You may manage your cookie preferences using the cookie consent banner displayed on your first visit, or by clicking “Cookie Settings” in the footer at any time. You may also configure your browser to block or delete cookies, though this may affect Site functionality and prevent social content from loading.

9. Third-Party Links and Social Content

Our Site contains embedded social media content and links to third-party platforms including Facebook. We are not responsible for the privacy practices of those platforms. We encourage you to review the privacy policies of any third-party sites or platforms you engage with through our Site.

10. Security

We implement industry-standard technical and organizational measures to protect your personal information, including SSL/TLS encryption, security headers, and access controls. No method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant authorities as required by law.

11. Children’s Privacy

Our Site is not directed to children under the age of 16 without verifiable parental consent. We do not knowingly collect personal information from minors. If you believe a child under 16 has provided us personal information without appropriate consent, please contact us at privacy@charlieandfriends.co and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Where changes are material, we will provide notice on our Site or by email. Continued use of the Site after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests, or concerns — including Data Subject Access Requests (DSARs) — contact us at:

Charlie & Friends — Privacy
Email: privacy@charlieandfriends.co
Website: www.charlieandfriends.co

We aim to respond to all privacy requests within 45 days.